April 13, 2024

Virtual Health Service: Bridging Gaps in Medical Care


The COVID-19 pandemic has highlighted the critical importance of digital health technologies and virtual care. It has accelerated the adoption of telehealth and other virtual care services around the world. The restrictions on physical contact during the pandemic have prompted many patients and providers to embrace virtual care options for everything from routine checkups to chronic disease management. As a result, virtual health services have experienced tremendous growth in a very short period of time.

Rise of Telehealth

Telehealth, which involves remote clinical services like video or audio consultations, has seen the biggest gains. According to recent reports, telehealth visits in the US increased by 50 times during the early months of the pandemic compared to the pre-pandemic levels. Several studies found that telehealth was highly acceptable to both patients and providers. It allowed many essential healthcare services to continue safely without exposing patients and staff to the risk of COVID-19 infection. Telehealth also helped manage overcrowding in hospitals and clinics by diverting non-critical patients to virtual consultations. As a result, medical organizations rapidly scaled up their telehealth infrastructure and capabilities. Most private and government insurers also expanded coverage for telehealth to increase access.

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Growth of Remote Patient Monitoring

Remote patient monitoring (RPM) technologies for managing chronic conditions also grew exponentially due to the pandemic. RPM involves using digital devices and sensors to regularly collect a patient’s health data like vital signs and symptoms at home and transmitting it securely to providers for review. This allowed vulnerable patients with underlying illnesses to safely self-monitor at home instead of frequent clinic visits that risked exposure to coronavirus. Several new RPM programs were launched across various specialties such as cardiology, diabetes, and respiratory care. The data collected through RPM supported close supervision for high-risk patients while freeing up clinic resources for critical in-person care. Evidence shows that RPM provides high patient satisfaction and reduces healthcare utilization and costs over time.

Digital Therapeutic Apps and Services

The adoption of digital therapeutics like mobile apps and web platforms has also risen sharply. These applications leverage technologies such as wireless sensors, digital biomarkers, and artificial intelligence to deliver evidence-based interventions directly to patients. For example, digital cognitive behavioral therapy (CBT) apps have helped address surging rates of anxiety and depression due to the pandemic’s socioeconomic impacts. Other therapeutic apps target conditions like insomnia, migraine, substance abuse, chronic pain, and cardiovascular diseases through personalized programs incorporating techniques like biofeedback, mindfulness, and symptom tracking. Integrating digital therapeutics into clinical practices helps extend treatment beyond traditional in-person visits. Remote monitoring data from digital therapeutics also enhances provider decision-making and care plans.

Growing Popularity of Virtual Mental Healthcare

Mental healthcare emerged as one of the major areas boosted by virtual technologies during the pandemic. The social isolation, job insecurity, and other stressors of the crisis triggered soaring demands for tele-counseling, tele-therapy, and other online mental health services. According to surveys, rates of depression and anxiety doubled in the US compared to pre-pandemic levels. To meet this surge, more psychologists and therapists incorporated virtual visit options using secure video conferencing platforms. Some also started providing brief, on-demand counseling through chat and messaging apps. Online support groups for issues like stress, grief, substance abuse, and loneliness also multiplied on social media. Psychiatrists widely adopted telepsychiatry for medication management. Overall, virtual mental healthcare helped bridge care gaps and expand access to psychological support during a time of unprecedented need.

Advancement of Virtual Care Models

COVID-19 has accelerated the emergence of sophisticated virtual care delivery models combining various remote modalities. For example, some providers now offer “hybrid” consultations that incorporate both virtual and in-person elements. This involves an initial telehealth screening followed by exams or testing scheduled on-site if needed. Other models synchronize telehealth visits with remote monitoring data from devices or apps to deliver longitudinal virtual care. Some health systems have established dedicated “digital front doors” using platforms that triage patients’ needs and route them to the most appropriate virtual or in-person resources. Even primary care practices areExperimenting with “virtual first” approachesmake virtual visits the preferred initial option. The pandemic has provided real-world evidence showing such multi-modal virtual models can optimize resources and safely manage many populations with continuity comparable to traditional in-person care.

Long-Term Impact on Healthcare Transformation

Overall, experts agree that the pandemic has dramatically accelerated the incorporation of virtual health technologies into mainstream care delivery. Going forward, most experts expect telehealth and other virtual services to persist as permanent fixtures even after the crisis ends. Several factors indicate virtual care is likely to play an integral role in long-term healthcare system transformation:

– Increased acceptance by patients and providers of virtual care convenience and safety. Recent surveys found over 80% of patients want virtual options to continue post-pandemic.

– Changes in reimbursement policies that now provide improved payment parity for virtual services relative to in-person visits across both public and commercial insurers.

– Investments by healthcare facilities and digital health start-ups to further develop and integrate virtual platforms, remote monitoring programs, and other auxiliary technologies.

– Availability of robust evidence on virtual care effectiveness for managing diverse conditions coupled with potential cost savings from reduced transportation and facility overhead.

– Lingering risk of future outbreaks that virtual strategies help mitigate by limiting physical contact when needed.

In conclusion, the novel coronavirus pandemic served as a forcing function that accelerated the adoption of virtual health technologies by orders of magnitude. Going forward, virtual care delivery via telehealth, remote monitoring, digital therapeutics and multi-modal models will play a critical role in re-defining healthcare access, quality and value worldwide in the post COVID-19 era.


  1. Source: Coherent Market Insights, Public sources, Desk research
  2. We have leveraged AI tools to mine information and compile it